Terms of Service

Waiter AI is a software-as-a-service platform operated by Ptterns S. de R.L., a company registered in Honduras. The Service provides restaurants with an AI-powered virtual waiter that interacts with the Restaurant's customers over WhatsApp, together with a web dashboard where the Restaurant configures its menu, receives orders in real time, and manages table service.

Waiter AI is a technology intermediary. We are not a restaurant, food vendor, delivery service, or payment processor for food and beverages. We do not prepare, handle, serve, sell, or take responsibility for any food or beverage.

All customers interacting with the virtual waiter are customers of the Restaurant exclusively and not of Waiter AI or Ptterns S. de R.L. The Restaurant remains solely responsible for food preparation, customer service, refunds, disputes, and compliance obligations.

Service means the Waiter AI platform, including the WhatsApp virtual waiter, the dashboard, and all related software, features, and documentation.

Dashboard means the web application through which the Restaurant configures and manages the Service.

Restaurant Content means menu, pricing, descriptions, restaurant information, FAQs, configuration data, and other materials the Restaurant uploads to or provides through the Service.

Customer means an end user of the Restaurant who interacts with the virtual waiter via WhatsApp. Customer Data includes WhatsApp identifiers, message content, orders, and stated preferences. Message means a single message sent by or received from a Customer and used as a metered usage unit.

To use the Service, you must register for an account and provide accurate, current, and complete information. You are solely responsible for all activity under your account and for maintaining the confidentiality of your credentials. You must notify us immediately of unauthorized access or use.

The Restaurant must maintain an accurate, current, and lawful menu, pricing, and inventory within the Dashboard and promptly update it when items, prices, or availability change.

The Restaurant must monitor the Dashboard during operating hours and review, accept, fulfill, or decline orders in a timely manner.

The Restaurant is responsible for food preparation, food safety, allergen accuracy, payment collection, customer service, applicable laws, QR signage, and ensuring the Service is not used to mislead, defraud, or harm customers or third parties.

Orders placed through the virtual waiter are requests transmitted to the Restaurant. Waiter AI does not guarantee that any order will be fulfilled and is not responsible for orders the Restaurant fails to monitor or act upon.

The Service uses AI and automated systems. AI outputs may be incomplete, inaccurate, outdated, misleading, inconsistent, or unavailable. The Restaurant is solely responsible for ensuring the accuracy and legality of menu information and allergen disclosures.

The Service is billed monthly and may include a recurring base subscription fee starting at US$49 per month plus usage-based charges based on the volume of Messages exchanged during the billing cycle.

Usage-based Fees are billed in arrears at the end of each monthly cycle. You authorize us and our payment processor to charge your designated payment method for all Fees when due.

Payments are processed by Paddle, which acts as Merchant of Record. Paddle is responsible for charging your payment method, collecting and remitting applicable taxes, and handling the payment transaction.

Fees are exclusive of taxes unless stated otherwise. All Fees are non-refundable except where required by applicable law.

If a charge fails, we may retry payment and notify you by email. You will have a three-day grace period from the first failed charge. If payment is not received, we may place your account on hold and suspend the Service.

We may change Fees, base subscription, or Message-bundle tiers with at least thirty days' notice by email or through the Dashboard.

Our collection and handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and use Restaurant Content and Customer Data as necessary to provide, maintain, secure, and support the Service.

You further grant us a perpetual, irrevocable, worldwide, royalty-free, and transferable license to use Restaurant Content, Customer Data, and usage and interaction data to operate, analyze, develop, train, and improve the Service and current and future products and models.

We may create aggregated and de-identified data derived from such data. Aggregated and de-identified data does not identify you, the Restaurant, or any Customer and may be used, retained, and commercialized for any lawful purpose.

The Service, including all software, models, designs, interfaces, text, and underlying technology, remains the exclusive property of Ptterns S. de R.L. and its licensors.

You retain ownership of your Restaurant Content and represent that you have all rights necessary to provide it and grant the licenses in these Terms.

If you provide suggestions, ideas, or feedback, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use and incorporate it without obligation or compensation.

You agree not to copy, modify, reverse engineer, decompile, resell, sublicense, rent, lease, scrape, disrupt, or attempt to gain unauthorized access to the Service, its infrastructure, or other users' data.

You agree not to use the Service to transmit unlawful, infringing, harmful, deceptive, or abusive content, or in violation of WhatsApp's, Meta's, or applicable legal policies.

We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates these Terms or harms the Service, other users, or third parties.

We may add, change, or remove features at any time. We do not guarantee that any particular feature will remain available.

The Service may be unavailable due to maintenance, updates, or factors beyond our control. The Service depends on third-party platforms, including WhatsApp, Meta, AI model providers, hosting, and authentication providers.

Waiter AI does not guarantee that any Message, order, notification, request, or customer interaction will be delivered, received, transmitted, processed, synchronized, or displayed in real time or without interruption.

These Terms begin when you first accept them or use the Service and continue month-to-month until terminated.

You may cancel at any time through the Dashboard or by contacting us. Cancellation stops future base subscription charges, but you remain responsible for Fees incurred up to the effective date of cancellation.

We may suspend or place your account on hold for non-payment, suspected violation of these Terms, or to protect the Service, users, or third parties.

Upon termination, your right to use the Service ends. Data handling will follow our Privacy Policy and data-deletion practices.

THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory.

AI-generated outputs are probabilistic and may produce inaccurate, incomplete, misleading, inconsistent, inappropriate, offensive, unavailable, delayed, or unexpected content. The Restaurant is solely responsible for reviewing, validating, monitoring, and approving all Restaurant Content and operational decisions.

Experimental or beta features are provided for evaluation purposes and may contain bugs, errors, interruptions, security vulnerabilities, or unexpected behavior.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, goodwill, or data.

Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total Fees actually paid by you to us in the three months immediately preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless Ptterns S. de R.L. and its officers, directors, employees, and agents from claims, damages, liabilities, losses, and expenses arising out of or related to your food, beverages, services, Restaurant Content, breach of these Terms, legal violations, customer disputes, or failure to monitor or act on orders.

We may assign, transfer, or novate these Terms and all rights and obligations to an affiliate or successor entity, including in connection with reorganization, financing, merger, acquisition, or sale of assets.

You acknowledge that we may transition the operating entity of Waiter AI to a United States entity or another jurisdiction. Upon such transition, these Terms continue in full force with the successor entity.

The parties agree to attempt in good faith to resolve disputes informally by written notice and negotiation for at least thirty days before initiating arbitration or formal proceedings.

Except where prohibited by law, disputes arising out of or relating to these Terms, the Service, or the relationship between the parties will be resolved through final and binding confidential arbitration rather than in court.

To the fullest extent permitted by law, claims must be brought solely in an individual capacity and not as a class, collective, consolidated, representative, or mass arbitration.

Until a future corporate reorganization, these Terms are governed by the laws of the Republic of Honduras without regard to conflict-of-law principles.

We may update these Terms as the Service evolves. For material changes, we will provide notice by email or through the Dashboard before they take effect. Continued use after changes take effect constitutes acceptance.

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, civil unrest, labor disputes, governmental action, internet or telecommunications failures, power outages, or third-party provider acts or omissions.

These Terms, together with the Privacy Policy and pricing presented at sign-up, constitute the entire agreement between the parties.

If any provision is held unenforceable, the remaining provisions remain in full effect. Failure to enforce a provision is not a waiver. The parties are independent contractors.

These Terms may be provided in English and Spanish. In the event of a conflict, and to the extent permitted by applicable law, the English version governs.

The Service does not provide legal, medical, nutritional, dietary, accounting, tax, or professional advice. The Restaurant remains solely responsible for supervising operations, staff, pricing, menu configuration, inventory management, customer interactions, and order fulfillment.